What the 5C / 5E code means
On Samsung washers, 5C (sometimes displayed as 5E or SC) is a drainage error. The machine ran the drain pump but didn't sense the water level dropping in time, so it halts to protect itself. The water you're left standing in is the symptom — the cause is somewhere in the drain path.
The most common causes
In order of how often we find them: a clogged debris filter (coins, lint, socks), a blocked or kinked drain hose, a failed drain pump, or a clogged house standpipe. One of our recent Murray customers had exactly this — a 5C code that turned out to be a failed drain pump, fixed same day.
What you can safely check first
Unplug the washer. Locate the small access panel at the front-bottom, place a shallow pan underneath, and slowly open the filter to drain and clear it. Check that the drain hose isn't kinked behind the machine. If it still won't drain after that, the pump or control board is likely the issue — that's where a pro saves you time.
When to call Powerclean
If clearing the filter doesn't fix it, or you hear the pump humming without draining, call us. We carry common Samsung drain pumps, so most 5C repairs are completed in a single same-day visit across the Wasatch Front.
Dealing with this yourself? We can usually fix it the same day.