PowerClean is an independent appliance repair company — not affiliated with Samsung and not a Samsung authorized service center. We repair Samsung washers, dryers, refrigerators, ice makers, dishwashers, ranges, ovens and cooktops in homes across the Wasatch Front, and we come out the same day whenever possible.
As an independent company, PowerClean repairs Samsung washers, dryers, refrigerators, ice makers, dishwashers, ranges and ovens across Salt Lake, Davis and Utah counties, the same day whenever possible. We use OEM parts whenever available, and the $80 diagnostic is credited toward the repair.
Front-load and top-load models: drain faults, door and lid locks, suspension, bearings and control boards.
Samsung washersElectric and gas models that run without heat, take two cycles to dry, thump or squeal, or won't start.
Samsung dryersFrench-door, side-by-side and bottom-freezer models, including newer Bespoke units: poor cooling, defrost faults, failed fans, leaks and control problems.
Samsung refrigeratorsDoor and freezer ice makers that freeze over, stop making ice, leak into the bin or won't dispense.
Samsung ice makersGas and electric range ovens and wall ovens that won't heat, bake unevenly or can't hold temperature.
Samsung ovensGas, electric and induction models: burners that won't light, elements that stay cold and controls that don't respond.
Samsung ranges and cooktopsBuilt-in Samsung dishwashers that won't drain, leave dishes dirty, leak or stop mid-cycle.
Samsung dishwashersThis is one of the Samsung calls we get most often: the washer stops with water in the drum because it can't drain in time. Usually the cause is a clogged debris filter on a front-loader or a blocked drain hose; sometimes the drain pump itself has failed, and we carry common Samsung drain pumps. Our Samsung 5C and 5E guide shows the safe checks to try first.
A washer won't spin until it has drained, so standing water sends us back to the drain. If the drum is empty, the usual reasons a washer won't spin are an unbalanced load, worn suspension rods on a top-loader, or a lid or door lock that isn't registering as locked. On a washing machine repair, we rule out those simpler causes before replacing a motor or control board.
A frosted-over ice tray and a frozen fill tube are frequent calls on Samsung French-door refrigerators: a frozen tube stops water from reaching the tray, and frost on the tray keeps ice from dropping. Not every ice maker that stops making ice is frozen, though — low water flow, an overdue filter or a failed module can look the same. We check the water supply, the seals and the ice maker itself to find which it is.
If the freezer is cold but the fresh-food side keeps warming while the fan runs, frost has probably built up on the evaporator coil. That usually points to a defrost fault — a heater, sensor or control that has stopped clearing the frost — which is one of the common reasons a refrigerator stops cooling and a standard refrigerator repair. If it turns out to be the compressor or sealed system, we repair that too, and you get the price before any work so you can weigh it against a new refrigerator.
On an electric dryer, weak or no heat usually comes down to the heating element, a thermostat or the thermal fuse; on some Samsung models, a blown fuse stops the dryer from starting at all. A fuse that blows is often a sign of a restricted vent, which is also a frequent reason a dryer takes two cycles to dry a load. That's why we inspect the vent path and clear blockages as part of a dryer repair visit, so the new part doesn't fail the same way.
On electric Samsung ranges, it's usually the bake element or a temperature sensor that has drifted; on gas models, it's often a worn igniter. Those are the main causes of an oven that won't heat on any brand, and we test the suspect part before swapping it. If you smell gas, leave and call your gas utility.
| Code | Appliance | What it usually means | What to check first |
|---|---|---|---|
| 5C | Washer | Drain error: water is still in the drum after the drain step. | Unplug the washer and let hot water cool. On a front-loader, put towels down, open the small access cover at the bottom front and drain the water slowly, a shallow panful at a time, before removing the debris filter. Check the drain hose for kinks. |
| 5E | Washer | The same drain error; some Samsung models show 5E where others show 5C. | Unplug first, then the same checks as 5C: the debris filter on a front-loader and the drain hose. |
| SC | Washer | The same drain error; on the display, 5C and SC look almost identical. | Treat it as 5C. If the filter is clear and the pump hums without moving water, stop and call. |
A code is a starting point; the diagnostic in your home confirms the cause before any part is replaced.
Every Samsung repair starts with a diagnosis in your home. One of our two technicians comes out, tests the appliance and gives you repair options and the price before any work starts. They carry the components that fail most often, so most repairs finish in one visit.
Testing before replacingThis review comes from a Samsung owner in Murray and is shown exactly as written.
"Called about my Samsung not draining with a 5C code — it was the drain pump. Quick, easy fix. Appreciated the professionalism; they checked in and called when they were a few minutes out. Done, no hassle. Thank you so much!"
We have dedicated pages for LG appliance repair and Whirlpool appliance repair, including the Maytag, KitchenAid and Amana machines Whirlpool builds. For GE, Bosch, Sub-Zero and the rest, see all 29 brands we work on.
A Samsung washer showing a 5C or 5E error usually means a drain problem.
Read the guide Refrigerator Repair · 7 min readA fridge that runs but won't get cold is usually dirty condenser coils, a failed evaporator fan or a defrost problem.
Read the guideStill have a question? Talk to a real person — no call centers.
Call 801-648-8639 with your Samsung model number, or book online and we'll call you right back.
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